Courses: Mediation Skills Level 1


Course Details:
This course introduces you to the concepts, skills and techniques needed to mediate disputes: determining whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions and using communication skills as a mediator. Mediation is a practical method for helping people resolve their conflicts and attain mutually satisfactory outcomes. You will have opportunities to mediate simulated disputes involving co-workers, customers, committee members, neighbours, parents/teens and co-parents. Emphasis is on skill development through simulated mediations assisted by trained coaches. You will have the option to record your role-play on the final day of the course.

Course Code: CRES-1180
Department: Centre for Conflict Resolution
Prerequisites:
CRES-1100 or CRES-1101
Course Offerings:
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